Adduhaa ERP — Privacy Policy

Last Updated: 07-sep-26

At Adduhaa ERP, we respect your privacy and are committed to protecting the personal and business information you provide when using our ERP platform, website, and related services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and what choices you have regarding your information.

By using Adduhaa ERP, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use Adduhaa ERP, we may collect the following information.

A. Account Information

When you create an account, we may collect:

• Name
• Company/Organization name
• Email address
• Phone number
• Username
• Password
• Billing and subscription information
• Business address
• Other information required to create and manage your account

B. Business Information

Because Adduhaa ERP is a business management platform, customers may enter business information such as:

• Customer information
• Vendor information
• Employee information
• Product information
• Sales and purchase records
• Invoices and payments
• Expenses and income
• Accounting records
• Leads and deals
• Contracts
• Project information
• Ecommerce orders
• Courier information
• Reports and documents

The Customer is responsible for ensuring that it has the appropriate rights and permissions to provide this information to Adduhaa ERP.

C. Technical Information

When you use the Service, we may automatically collect certain technical information, such as:

• IP address
• Browser type
• Device type
• Operating system
• Login information
• Access times
• Pages or features accessed
• Error and diagnostic information
• General usage information

2. How We Use Your Information

We may use collected information to:

• Create and manage your Adduhaa ERP account.
• Provide ERP services and requested features.
• Process subscriptions and payments.
• Provide customer support.
• Manage users and permissions.
• Maintain and improve the platform.
• Monitor system performance and security.
• Detect and prevent fraud, abuse, or unauthorized access.
• Send important service-related notifications.
• Process and manage Customer Data as necessary to provide the Service.
• Comply with applicable legal and regulatory requirements.

We do not use Customer Data for purposes unrelated to providing or improving the Service unless permitted by applicable law or with appropriate consent.

3. Customer Data

You retain ownership of the business and personal information that you enter into Adduhaa ERP.

Adduhaa ERP does not claim ownership of your:

• Customer records
• Employee records
• Accounting data
• Product data
• Sales data
• Purchase data
• CRM records
• Project records
• Ecommerce records
• Documents
• Other business information uploaded to the platform

You authorize us to process and store this information as necessary to operate Adduhaa ERP and provide the services you have subscribed to.

4. Employee and Customer Information

If you use Adduhaa ERP to manage employees, customers, vendors, or other individuals, you are responsible for informing those individuals about the collection and use of their information where required by applicable law.

You should only enter information into Adduhaa ERP that you are legally permitted to collect and process.

5. Accounting and Financial Information

If you use the Accounting module, the system may store information including:

• Customer and vendor records
• Invoices
• Payments
• Expenses
• Income
• Bank-related records
• Transactions
• Financial reports

Adduhaa ERP provides software functionality for recording and managing accounting information. It does not provide legal, tax, or professional accounting advice.

6. Ecommerce Information

If you use the Ecommerce module, we may process information associated with:

• Products
• Orders
• Customers
• Shipping information
• Courier information
• Order status
• Product reports
• Ecommerce transactions

Where third-party payment gateways or courier services are integrated, information may also be processed by those providers according to their own privacy policies.

7. CRM Information

If you use the CRM module, information may include:

• Leads
• Deals
• Contact information
• Customer information
• Sales activities
• Pipelines
• Contracts
• Lead sources
• Labels
• CRM forms

This information is processed to help you manage your customer relationships and sales activities.

8. How We Share Information

We may share information only when reasonably necessary to operate the Service or where legally required.

This may include sharing information with:

• Hosting and infrastructure providers
• Payment processors
• Email or communication providers
• Courier or shipping providers
• Other third-party services that you choose to integrate with Adduhaa ERP
• Professional advisors or service providers
• Government authorities where legally required

We do not sell your personal information or Customer Data to third parties for their own advertising purposes.

9. Third-Party Integrations

Adduhaa ERP may allow integrations with third-party services.

For example, you may connect:

• Payment services
• Courier services
• Email services
• Communication platforms
• Other business applications

When you use an integration, the relevant information may be transferred to that third party.

Third-party providers have their own privacy policies and terms. We recommend reviewing them before enabling an integration.

10. Cookies and Similar Technologies

Adduhaa ERP may use cookies and similar technologies to:

• Keep users logged in.
• Remember preferences.
• Maintain session security.
• Understand how the Service is used.
• Improve website and application performance.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some functionality.

11. Data Security

We take reasonable measures to protect information from unauthorized:

• Access
• Modification
• Disclosure
• Loss
• Destruction

Security measures may include access controls, authentication mechanisms, encryption where appropriate, monitoring, and other technical and organizational safeguards.

However, no internet-based system can guarantee absolute security.

You are also responsible for protecting your account credentials and controlling access to your organization’s users.

12. Data Retention

We retain information for as long as reasonably necessary to:

• Provide the Service.
• Maintain your account.
• Fulfill contractual obligations.
• Meet legal or regulatory requirements.
• Resolve disputes.
• Enforce our agreements.
• Maintain appropriate business records.

After account termination, Customer Data may be deleted according to our applicable retention and deletion practices.

Customers should export important information before terminating their account.

13. Data Deletion

Subject to applicable law and legitimate business requirements, you may request deletion of personal information associated with your account.

Some information may need to be retained where required by law, for legitimate business purposes, or to resolve disputes and enforce agreements.

14. Data Access and Correction

You may be able to access and update information through your Adduhaa ERP account.

If you believe that information associated with your account is inaccurate or incomplete, you may contact us to request correction.

15. Children's Privacy

Adduhaa ERP is intended for business use and is not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

16. Account Security

You are responsible for maintaining the security of your account.

You should:

• Use a strong password.
• Keep login credentials confidential.
• Avoid sharing accounts unnecessarily.
• Review user permissions regularly.
• Remove access for users who no longer require it.
• Notify us of suspected unauthorized access.

17. International Data Processing

Depending on our hosting infrastructure, service providers, and integrations, your information may be stored or processed in locations outside your country.

Where required by applicable law, appropriate safeguards will be applied to such transfers.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services.
• Changes in technology.
• Changes in applicable laws.
• Changes to our privacy practices.

The updated version will be made available through Adduhaa ERP or our website.

The “Last Updated” date at the top of this policy will indicate when it was most recently revised.

19. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your information, please contact us:

Adduhaa ERP
Email: support@adduhaaerp.com
Website: adduhaaerp.com
Phone: 01540035712
Address: Dhaka, Bangladesh